Welcome to Docufast, a trade name of Wyandock, LLC (“we”, “us”, or “our”). These
Terms of Service (“Terms”) govern your use of our website at docufast.com (“Website”)
and the apostille facilitation services we provide (“Services”).
By accessing our Website or using our Services, you agree to be bound by these
Terms. If you do not agree to these Terms, please do not use our Website or Services.
Docufast provides apostille facilitation services for a wide variety of documents issued
by state, federal, and local authorities in the United States. Our services may include,
but are not limited to, obtaining apostilles for FBI criminal background checks, state-
issued certificates of good standing, birth certificates, marriage certificates, divorce
decrees, powers of attorney, notarized documents, educational transcripts, corporate
documents, and other official records. We act as an intermediary to help you obtain
apostilles from the appropriate government authorities.
Important Disclaimers:
Docufast is not a government agency. We are a private company that facilitates the
apostille process on behalf of our clients.
Docufast is not a law firm and does not provide legal advice. We recommend consulting
with a qualified attorney for legal questions regarding your documents or their use.
By placing an order through our Website, you confirm that you are at least 18 years old
and have the legal capacity to enter into this agreement. You also represent that all
information you provide is accurate and complete.
3. Service Process and Timeline
Service Levels: We offer different service levels with varying processing times based
on document type and issuing authority. Available service levels and their associated
processing times will be clearly displayed at the time of purchase.
Processing Time: Processing times are estimates based on typical government
processing times and do not constitute a guarantee. Actual processing times may vary
due to factors beyond our control, including but not limited to government delays,
holidays, high volume periods, or issues with submitted documents. Processing times
begin once we receive all required documents and information from you.
Document Submission: You are responsible for providing accurate, complete, and
legible documents. We will review your submission and notify you if we identify any
issues. However, we cannot guarantee that documents will be accepted by government
authorities.
Service Fees: All fees are clearly displayed on our Website before you complete your
purchase. Fees include our service charges and applicable government fees. Fees vary
based on document type, issuing authority, and selected service level.
Payment: Payment is processed through Stripe, our third-party payment processor. By
providing payment information, you authorize us to charge the total amount for the
selected services. All payments are in U.S. dollars.
Additional Fees: If government authorities require additional fees or if you request
services beyond the original scope, we will contact you for approval before proceeding.
You will not be charged additional fees without your consent.
Eligibility: Refunds are available under the following circumstances:
If we are unable to provide the requested service through no fault of the customer
If you cancel your order before we have submitted your documents to government
authorities
If there is a significant delay caused by our error or negligence
Non-Refundable: Fees are non-refundable once we have submitted your documents to
government authorities. Government fees are never refundable. We are not responsible
for refunds if:
Your documents are rejected due to errors, incompleteness, or ineligibility
Delays occur due to government processing or factors beyond our control
You change your mind after we have begun processing
Refund Process: Approved refunds will be processed within 7-10 business days to the
original payment method.
6. Customer Responsibilities
You agree to:
Provide accurate, complete, and legible documents
Respond promptly to any requests for additional information or documentation
Verify that your documents meet the requirements of the destination country
Provide a valid email address and regularly check for communications from us
Ensure that your documents are original or certified copies as required by authorities
7. Limitation of Liability
To the maximum extent permitted by law:
We are not liable for any delays or failures in service delivery caused by government
agencies, postal services, or other third parties.
We are not responsible for the acceptance or rejection of your documents by destination
countries or institutions.
Our total liability to you for any claims arising from or related to our Services shall not
exceed the amount you paid for the specific service giving rise to the claim.
We are not liable for any indirect, incidental, special, consequential, or punitive
damages, including but not limited to lost profits, lost opportunities, or travel expenses.
8. Document Handling and Privacy
We take the security and privacy of your documents seriously. All documents are
handled in accordance with our Privacy Policy, which can be found on our Website.
Physical Document Retention: Physical documents submitted to us will be securely
stored for approximately six months after the completion of services, after which they
will be securely destroyed. You may request earlier destruction of your documents at
any time by contacting us. Alternatively, you may request the return of your physical
documents by mail at your expense. Digital copies of your documents are retained only
as long as necessary to provide our Services and comply with legal obligations.
Data Security: While we implement reasonable security measures to protect your
documents and personal information, we cannot guarantee absolute security of
transmitted or stored data. You acknowledge that you provide documents at your own
risk
All content on our Website, including text, graphics, logos, and software, is the property
of Wyandock, LLC or its licensors and is protected by copyright and trademark laws.
You may not reproduce, distribute, or create derivative works without our express
written permission.
You agree not to:
Use our Services for any illegal purpose or to facilitate illegal activity
Submit fraudulent, forged, or altered documents
Attempt to gain unauthorized access to our systems or networks
Interfere with or disrupt the operation of our Website or Services
Misrepresent your identity or affiliation with any person or entity
Our Website may contain links to third-party websites or services, including our
payment processor Stripe. We are not responsible for the content, privacy practices, or
terms of service of any third-party websites. Your interactions with third-party services
are governed by their respective terms and policies.
You agree to indemnify, defend, and hold harmless Wyandock, LLC, its officers,
directors, employees, and agents from any claims, liabilities, damages, losses, costs, or
expenses (including reasonable attorneys’ fees) arising from or related to:
Your use of our Services
Your violation of these Terms
Your violation of any rights of another party
Any fraudulent, false, or misleading information provided by you
13. Dispute Resolution and Governing Law
Governing Law: These Terms are governed by the laws of the State of Delaware,
without regard to its conflict of law principles.
Dispute Resolution: Any disputes arising from or related to these Terms or our
Services shall be resolved through binding arbitration in accordance with the rules of the
American Arbitration Association. The arbitration shall take place in Delaware, and
judgment on the award may be entered in any court having jurisdiction.
Exceptions: Either party may seek injunctive relief in court to prevent irreparable harm.
Claims for small amounts may be brought in small claims court.
Class Action Waiver: You agree to resolve disputes on an individual basis only. You
waive any right to participate in a class action lawsuit or class-wide arbitration.
We reserve the right to modify these Terms at any time. Changes will be effective
immediately upon posting to our Website. Your continued use of our Services after
changes are posted constitutes your acceptance of the modified Terms. We encourage
you to review these Terms periodically.
We reserve the right to refuse service or terminate your access to our Website at any
time, with or without cause, and with or without notice. Upon termination, your right to
use our Services immediately ceases.
If any provision of these Terms is found to be invalid or unenforceable, the remaining
provisions shall remain in full force and effect. The invalid or unenforceable provision
shall be replaced with a valid provision that most closely reflects the original intent.
These Terms, together with our Privacy Policy and any other policies referenced herein,
constitute the entire agreement between you and Wyandock, LLC regarding your use of
our Services and supersede all prior agreements and understandings.
If you have questions about these Terms or our Services, please contact us:
Wyandock, LLC
Operating as: Docufast
Email: hello@docufast.com
Phone: +1 (970) 703-4285
Website: docufast.com
BY USING OUR WEBSITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS OF SERVICE AND AGREE TO THEIR TERMS.
