PRIVACY POLICY
Docufast
Effective Date: January 27, 2026
Docufast, a trade name of Wyandock, LLC (“we”, “us”, or “our”), is committed to
protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and
safeguard your personal information when you use our website at docufast.com
(“Website”) and our apostille facilitation services (“Services”).
By using our Website or Services, you consent to the data practices described in this
Privacy Policy. If you do not agree with this Privacy Policy, please do not use our
Website or Services.
1. Information We Collect
We collect several types of information from and about users of our Website and Services:
1.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
Place an order for our Services
Create an account on our Website
Contact us via email, phone, WhatsApp Business, or website forms
Upload documents for processing
Subscribe to our newsletters or promotional communications
This personal information may include: Contact Information: Name, email address, phone number, mailing address Payment Information: Payment card details and billing information (processed securely through Shopify and Stripe; we do not store complete payment card information on our servers) Government-Issued Identification: Social Security numbers, passport numbers, driver’ license numbers, or other identification numbers, collected only when required for specific document processing Document Information: Copies and scans of documents you submit for apostille services, which may contain personal information such as birth dates, marriage dates, educational records, criminal background information, and other sensitive data Communication Records: Contents of messages, emails, and chat conversations you have with us through email, WhatsApp Business, or other communication channels
This personal information may include: Contact Information: Name, email address, phone number, mailing address Payment Information: Payment card details and billing information (processed securely through Shopify and Stripe; we do not store complete payment card information on our servers) Government-Issued Identification: Social Security numbers, passport numbers, driver’ license numbers, or other identification numbers, collected only when required for specific document processing Document Information: Copies and scans of documents you submit for apostille services, which may contain personal information such as birth dates, marriage dates, educational records, criminal background information, and other sensitive data Communication Records: Contents of messages, emails, and chat conversations you have with us through email, WhatsApp Business, or other communication channels
1.2 Information Collected Automatically
When you access our Website, we automatically collect certain information about your
device and usage:
Device and Browser Information: IP address, browser type and version, operating
system, device type
Usage Data: Pages visited, time spent on pages, links clicked, referring website, date
and time of visits
Location Data: General geographic location based on IP address
We collect this information through cookies, web beacons, and similar tracking technologies. See Section 8 for more information about cookies.
We collect this information through cookies, web beacons, and similar tracking technologies. See Section 8 for more information about cookies.
1.3 Information About Minors
Our Services are intended for adults (18 years or older). While we may process
documents on behalf of adults for their minor children (such as birth certificates or
adoption documents), we do not knowingly collect personal information directly from
children under 13. If you are a parent or guardian and believe your child has provided
us with personal information, please contact us, and we will take steps to delete such
information.
2. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery: To process your apostille requests, communicate with you about
your order, and deliver completed documents
Payment Processing: To process payments and manage billing through our payment
processors
Customer Support: To respond to your inquiries, provide technical support, and
address service issues
Service Improvement: To analyze usage patterns, improve our Website and Services,
and develop new features
Marketing and Communications: To send you promotional emails, newsletters, and
updates about our Services (you may opt out at any time)
Legal Compliance: To comply with applicable laws, regulations, legal processes, and
government requests
Security and Fraud Prevention: To protect our Services, detect and prevent fraud,
and ensure the security of our systems
Business Operations: To maintain records, conduct analytics, and perform accounting
and administrative tasks
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their
marketing purposes. We may share your information in the following circumstances:
3.1 Service Providers and Business Partners
We share your information with trusted third-party service providers who assist us in
operating our Website and delivering our Services:
Payment Processors: Shopify and Stripe for payment processing
Cloud Service Providers: Amazon Web Services (AWS) and Google Cloud for data
storage and hosting
Email Service Providers: Microsoft Outlook (via AWS) and Mailgun for email
communications
Analytics Providers: Google Analytics, Facebook Pixel, Hotjar, and Sentry.io for
website analytics and performance monitoring
Shipping and Courier Services: Shipping companies for document delivery
Communication Platforms: WhatsApp Business for customer communications
These service providers are contractually obligated to use your information only to provide services to us and to protect your information.
These service providers are contractually obligated to use your information only to provide services to us and to protect your information.
3.2 Government Authorities
We share your documents and related information with appropriate government
authorities as necessary to obtain apostilles, including but not limited to:
U.S. Department of State
Federal Bureau of Investigation (FBI)
State Departments and Secretaries of State
County and local government offices
This sharing is necessary to fulfill the Services you have requested.
This sharing is necessary to fulfill the Services you have requested.
3.3 Legal Requirements
We may disclose your information if required to do so by law or in response to:
Valid legal processes (subpoenas, court orders, warrants)
Government or regulatory requests
Requests to protect our legal rights or comply with judicial proceedings
Situations involving potential threats to public safety or security
3.4 Business Transfers
If Wyandock, LLC is involved in a merger, acquisition, asset sale, bankruptcy, or other
business transaction, your information may be transferred as part of that transaction.
We will notify you of any such change in ownership or control of your personal
information.
3.5 With Your Consent
We may share your information for any other purpose with your explicit consent.
4. Data Storage and Security
4.1 Where We Store Your Data
Digital Storage: Your information is stored on secure servers provided by Amazon
Web Services (AWS) and Google Cloud, primarily located in the United States. We also
use Google Drive for internal team collaboration.
Physical Storage: Physical documents are securely stored at our team members’
offices in the United States.
4.2 How We Protect Your Data
We implement reasonable technical and organizational security measures to protect
your information, including:
Encryption in Transit: All data transmitted between your browser and our servers is
encrypted using SSL/TLS protocols
Access Controls: Limited access to personal information on a need-to-know basis
Secure Storage: Data stored using industry-standard security practices provided by
AWS and Google Cloud
Physical Security: Physical documents are stored in secure locations with restricted
access
Monitoring and Error Tracking: Use of Sentry.io to monitor system security and detect
potential issues
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You provide information to us at your own risk.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You provide information to us at your own risk.
4.3 Data Retention
Physical Documents: Physical documents submitted to us are securely stored for
approximately six months after service completion, after which they are securely
destroyed. You may request earlier destruction or return of your physical documents by mail at your expense. Digital Information: Digital copies of documents, customer contact information, transaction records, and communication histories are retained indefinitely unless you request deletion. This allows us to provide ongoing customer support and maintain business records. Legal Retention: Some information may be retained for longer periods as required by law, for legal compliance, dispute resolution, or enforcement of our agreements.
destroyed. You may request earlier destruction or return of your physical documents by mail at your expense. Digital Information: Digital copies of documents, customer contact information, transaction records, and communication histories are retained indefinitely unless you request deletion. This allows us to provide ongoing customer support and maintain business records. Legal Retention: Some information may be retained for longer periods as required by law, for legal compliance, dispute resolution, or enforcement of our agreements.
5. Your Rights and Choices
You have certain rights regarding your personal information:
5.1 Access and Correction
You have the right to access the personal information we hold about you and to request
correction of any inaccurate or incomplete information. To exercise this right, please
contact us using the information in Section 11.
5.2 Deletion
You may request deletion of your personal information at any time. Please note that we
may retain certain information as required by law or for legitimate business purposes,
such as completing transactions or resolving disputes. To request deletion, contact us
at support@docufast.com.
5.3 Opt-Out of Marketing Communications
You may opt out of receiving promotional emails from us by:
Clicking the “unsubscribe” link in any promotional email
Contacting us at support@docufast.com
Please note that even if you opt out of promotional emails, we will still send you transactional and service-related communications.
Please note that even if you opt out of promotional emails, we will still send you transactional and service-related communications.
5.4 Do Not Track Signals
Some web browsers have a “Do Not Track” feature. Our Website does not currently
respond to Do Not Track signals. You can manage cookies through your browser
settings (see Section 8).
6. International Data Transfers
We are based in the United States and primarily serve customers worldwide. If you are
accessing our Services from outside the United States, please be aware that your
information will be transferred to, stored, and processed in the United States, where our
servers and operations are located.
The United States may have data protection laws that differ from those in your country. By using our Services, you consent to the transfer of your information to the United States and the processing of your information in accordance with this Privacy Policy.
The United States may have data protection laws that differ from those in your country. By using our Services, you consent to the transfer of your information to the United States and the processing of your information in accordance with this Privacy Policy.
6.1 European Union Users
If you are located in the European Economic Area (EEA), United Kingdom, or
Switzerland, you have additional rights under the General Data Protection Regulation
(GDPR) and equivalent laws, including:
The right to access your personal data
The right to rectification of inaccurate data
The right to erasure (“right to be forgotten”)
The right to restrict processing
The right to data portability
The right to object to processing
The right to withdraw consent at any time
The right to lodge a complaint with a supervisory authority
We do not currently have a representative in the European Union. To exercise your GDPR rights or ask questions about our data practices, please contact us at support@docufast.com.
Legal Basis for Processing: We process your personal data based on: Contract performance: Processing necessary to provide the Services you requested Consent: Where you have given explicit consent for specific processing activities Legitimate interests: Processing necessary for our legitimate business interests, such as improving our Services and preventing fraud Legal obligations: Processing necessary to comply with legal requirements
We do not currently have a representative in the European Union. To exercise your GDPR rights or ask questions about our data practices, please contact us at support@docufast.com.
Legal Basis for Processing: We process your personal data based on: Contract performance: Processing necessary to provide the Services you requested Consent: Where you have given explicit consent for specific processing activities Legitimate interests: Processing necessary for our legitimate business interests, such as improving our Services and preventing fraud Legal obligations: Processing necessary to comply with legal requirements
7. Third-Party Links and Services
Our Website may contain links to third-party websites, including our payment
processors (Shopify and Stripe) and other service providers. This Privacy Policy does
not apply to those third-party websites or services. We are not responsible for the
privacy practices or content of third-party sites.
We encourage you to review the privacy policies of any third-party sites you visit. The privacy policies of our key service providers can be found at: Shopify: https://www.shopify.com/legal/privacy Stripe: https://stripe.com/privacy Google (Analytics, Cloud): https://policies.google.com/privacy Facebook: https://www.facebook.com/privacy/explanation Amazon Web Services: https://aws.amazon.com/privacy/
We encourage you to review the privacy policies of any third-party sites you visit. The privacy policies of our key service providers can be found at: Shopify: https://www.shopify.com/legal/privacy Stripe: https://stripe.com/privacy Google (Analytics, Cloud): https://policies.google.com/privacy Facebook: https://www.facebook.com/privacy/explanation Amazon Web Services: https://aws.amazon.com/privacy/
8. Cookies and Tracking Technologies
8.1 What Are Cookies
Cookies are small text files stored on your device when you visit a website. We use
cookies and similar tracking technologies (web beacons, pixels, scripts) to improve your
experience, analyze website traffic, and personalize content.
8.2 Types of Cookies We Use
Essential Cookies: Required for the Website to function properly, including session
management and security features. These cannot be disabled.
Analytics Cookies: Help us understand how visitors use our Website through services
like Google Analytics, Hotjar, and Sentry.io. These cookies collect information about
page visits, traffic sources, and user behavior.
Marketing Cookies: Used to deliver relevant advertisements through Facebook Pixel
and other advertising platforms. These cookies track your browsing activity to show you
targeted ads.
Functional Cookies: Remember your preferences and settings to provide a
personalized experience.
8.3 Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to:
View and delete cookies
Block third-party cookies
Block all cookies from specific websites
Delete all cookies when you close your browser
Please note that blocking or deleting cookies may affect your ability to use certain features of our Website. For more information about managing cookies, visit www.allaboutcookies.org.
Please note that blocking or deleting cookies may affect your ability to use certain features of our Website. For more information about managing cookies, visit www.allaboutcookies.org.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices,
technology, legal requirements, or other factors. When we make changes, we will
update the “Effective Date” at the top of this policy.
If we make material changes to this Privacy Policy, we will notify you by email (if you have provided an email address) or by posting a prominent notice on our Website. We encourage you to review this Privacy Policy periodically.
Your continued use of our Website and Services after changes are posted constitutes your acceptance of the updated Privacy Policy.
If we make material changes to this Privacy Policy, we will notify you by email (if you have provided an email address) or by posting a prominent notice on our Website. We encourage you to review this Privacy Policy periodically.
Your continued use of our Website and Services after changes are posted constitutes your acceptance of the updated Privacy Policy.
10. California Privacy Rights
If you are a California resident, you have additional rights under the California
Consumer Privacy Act (CCPA):
Right to Know: You have the right to request information about the categories and
specific pieces of personal information we have collected about you, as well as the
categories of sources, purposes for collection, and third parties with whom we share
your information.
Right to Delete: You have the right to request deletion of your personal information,
subject to certain exceptions.
Right to Opt-Out: You have the right to opt out of the “sale” of your personal
information. We do not sell personal information as defined by the CCPA.
Right to Non-Discrimination: You have the right not to receive discriminatory
treatment for exercising your CCPA rights.
To exercise these rights, please contact us at support@docufast.com or +1 (970) 703- 4285. We will verify your identity before processing your request.
To exercise these rights, please contact us at support@docufast.com or +1 (970) 703- 4285. We will verify your identity before processing your request.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data
practices, please contact us:
Wyandock, LLC
Operating as: Docufast
Email: support@docufast.com
Phone: +1 (970) 703-4285
Website: docufast.com
We will respond to your inquiry within a reasonable timeframe.
BY USING OUR WEBSITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE
READ AND UNDERSTOOD THIS PRIVACY POLICY AND AGREE TO ITS TERMS.
Simple. Fast. Compliant.
© 2025 DocuFast. All rights reserved.
Disclaimer: Docufast is not a government agency and provides apostille facilitation services. Docufast is not a legal firm and does not provide legal advice.